Privacy Policy for Porceliana (www.porceliana.com)

Effective Date: January 1, 2024

Porceliana (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, www.porceliana.com, or engage with our products and services.

1. 1. Collection of Personal Information: We may collect various types of personal information from you when you interact with our website or use our services, including:

• • Name, contact details (such as email address, phone number, and address)

• • Payment and billing information

• • Information related to your preferences and inquiries

2. 2. Use of Personal Information: We use the collected information for the following purposes:

• • Processing and fulfilling orders for cabinets, synthetic, and natural stones

• • Communicating with you regarding orders, inquiries, or services

• • Providing customer support and resolving issues

• • Improving our products and services

• • Sending promotional materials or updates (only with your consent)

3. 3. Legal Basis for Processing: We process your personal data based on:

• • Your consent

• • The necessity to fulfill contractual obligations

• • Compliance with legal obligations

• • Legitimate interests pursued by us or third parties (where applicable)

4. 4. Data Storage and Security: We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction. We store your information securely and retain it only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

4. 4. Sharing of Personal Information: We may share your personal data with trusted third-party service providers or business partners solely for the purposes described in this Privacy Policy. We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. 

4. 4. Your Rights: As a user, you have certain rights regarding your personal data, including:

• • The right to access and rectify your data

• • The right to request erasure of your data

• • The right to restrict or object to the processing of your data

• • The right to data portability

To exercise these rights or inquire about your personal information, please contact us using the details provided at the end of this Privacy Policy.

7. 7. Cookies and Tracking Technologies: Our website may use cookies and similar technologies to enhance your browsing experience and gather information about how you interact with our site. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

   8. SMS Terms and Conditiona:

       a– SMS Consent Communication: Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

       b- Types of SMS Communications: If consent has been given to receive text messages from Porceliana, messages may be received related to the following:

      Appointment reminders

      Follow-up messages

      Example: “Hello, this is a reminder of your upcoming appointment with Porceliana on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

       c– Message Frequency:

      Message frequency may vary depending on the type of communication. For example, up to 20 SMS messages per week may be received related to Appointment reminders and Follow-up messages

       d– Potential Fees for SMS Messaging:

      Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

       e– Opt-In Method:

      Opt-in to receive SMS messages from Porceliana can be done in the following ways:

       By filling out a website form located at: https://porceliana.com/contact/

       f– Opt-Out Method:

      Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

       g– Help:

      For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://porceliana.com/

      Additional Options:

      If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

       h– Standard Messaging Disclosures:

      Message and data rates may apply.

      Opt out at any time by texting “STOP.”

      For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.

      Message frequency may vary

   9. Changes to this Privacy Policy: We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.

Contact Information: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: [email protected] Address: 13303 Louvre St, Pacoima, CA 91331