Refunds and Returns Policy for Porceliana (www.porceliana.com)

Last Updated: January 1, 2024

Porceliana (“we,” “us,” or “our”) is committed to ensuring customer satisfaction with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

1. Eligibility for Returns: We accept returns for cabinets, synthetic, and natural stones purchased through our website under the following conditions:

• Products must be in their original condition, unused, and undamaged.
• Returns must be initiated within 3 days from the date of delivery.
• Proof of purchase or order number is required for all returns.

2. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team at [email protected] to request a Return Merchandise Authorization (RMA) number.
• Once the RMA number is issued, securely package the product(s) along with the RMA number clearly marked on the package.
• Ship the product(s) to our address at: 13303 Louvre St, Pacoima, CA 91331.

3. Refunds: Upon receiving and inspecting the returned product(s) and confirming they meet the return eligibility criteria, we will process the refund within 30 days. The refund will be issued using the original payment method used for the purchase, excluding any shipping or handling costs.
4. Non-Returnable Items: Certain products may not be eligible for returns due to their nature, such as customized or specially ordered items. Please contact us for clarification regarding specific product eligibility for returns.
5. Damaged or Defective Items: In the case of damaged or defective items, please contact us immediately upon receipt of the product(s). We will provide instructions on how to proceed with a return or exchange for such items.
6. Customer Support: For any questions, concerns, or assistance regarding returns and refunds, please contact our customer support team at [email protected].